FAQs

Usually, companies that outsource their accounting do not have a “chief accountant” position. This means that instead of the chief accountant, the company’s director signs the documents. Whatever the case, we’re responsible for your accounting and tax records. The contract between our companies covers this point.

No one outside Acturon has access to your data. We do not outsource any of our clients’ accounting processes to third parties. All accountants provide services to you from our office.

To prevent the risk of data being stolen or lost, we do not store any of your files on the computers of our accountants in our office. The data is encrypted and stored on highly secure remote servers.

Absolutely not. Our accountants can access the client-bank but have no authority to sign. Our role is limited to preparing payment instructions and viewing account statements.

Documents for the current period are stored at the Acturon office. At the end of the reporting period, folders with carefully bound documents are delivered by our couriers to your office.

Our accountants are polite and friendly. But if you ask to replace the accountant who provides you with services, it’s not a problem. We will ensure you are matched with the most appropriate expert for your case.

Some requests are completed within five minutes (e.g., preparing payment orders in the client-bank), while others require much more time (such as trademark registration). All requests that the client specifies as urgent are processed almost instantly.

If you already have an in‑house accountant who pays invoices, issues documents, and handles other routine tasks, but you need an experienced accountant to handle payroll, optimize taxes, and submit reports – we are the perfect match.

To pay a supplier’s invoice, you simply need to forward it to your accountant by email. We will prepare the payment order in the client-bank system and ask you to sign it. Alternatively, you can assign the task over the phone.

All you need to do is notify your accountant (via phone or email). The invoice or delivery documents will be prepared and sent to you by email in just a few minutes.

If the matter really requires the presence of an accountant at the bank or tax authorities, you can count on us. However, as history has shown, most issues can be resolved over the phone or via courier.

Yes, we will directly handle matters with your counterparties within our area of competence. However, there are issues we cannot resolve without your assistance.